HSBC UK Phone Numbers and Emails

Customer Service:

  • +44 800 032 1770
    Business Customers
  • +44 800 328 1370
    Credit Cards
  • +44 800 783 5263
    Debit Cards
  • +44 345 740 4404
    Existing Customers
  • +44 345 587 3444
    Non-Hsbc Customers
  • +44 122 626 1010
    Outside the UK
  • +44 345 770 7070
    Premier Customers

Emergency/ Hotline:

  • +44 144 242 2929
    Outside the UK
  • +44 800 085 2401
    UK

Business Customer Service:

  • +44 345 760 6060

Complaints/ Feedback:

  • +44 345 712 5563
    Textphone
Send Message

HSBC UK Emails:

Customer Service
General Info
Investors/ Franchising
Media
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact HSBC UK Customer Service?

How to Contact HSBC UK Customer Service?

What Is the HSBC UK Customer Service Phone Number?

HSBC UK offers different HSBC customer service numbers for existing and non-HSBC customers, ensuring that individuals can access support and information based on their banking relationship. Existing HSBC customers can contact HSBC's customer service team by dialing 03457-404-404. The HSBC phone number is superficially designed to seek assistance within the UK. For those getting HSBC from outside the UK, the HSBC contact number is +44-1226-261-010. These HSBC helpline numbers are designed to cater to the specific needs and inquiries of customers who already have accounts or services with HSBC. Non-HSBC customers looking to inquire or seek assistance can call HSBC in the UK at 03455-873-444. Customers calling from outside the UK can use the HSBC contact at +44-1226-261-010. HSBC UK contact numbers ensure that even non-HSBC customers can access the bank's customer service support for their financial queries and requirements.

What Is the HSBC UK Corporate Office Address?

The corporate office address of HSBC UK is located at HSBC UK, 1 Centenary Square, Birmingham, England B1 1HQ, United Kingdom. The HSBC head office is the central hub for HSBC's operations in the United Kingdom. It's the corporate office and an essential location for various banking services and administrative functions. Whether you have business-related inquiries, need to communicate with HSBC's corporate team, or have other matters to discuss, you can contact HSBC customer care at this physical address in Birmingham. The corporate office is the right destination where overarching strategic decisions and high-level operations are managed.

How Do I Contact HSBC UK Customer Support via Live Chat?

To contact HSBC UK customer support via Live chat, log in to your HSBC online banking account. Once you have successfully logged in, navigate to the right side of the page, where you'll find the "Chat" tab. Click on the "Chat" tab to initiate an HSBC Live chat with one of HSBC's customer support agents. Following these instructions, you can access HSBC chat support within your online banking portal. This real-time chat feature allows you to interact with HSBC's customer support team, making it convenient to get assistance, ask questions, or address any banking-related concerns promptly. It's a direct and efficient way to receive support while managing your banking needs through their online platform.

Can I Contact HSBC UK Customer Care via Email Address?

Other than using different phone numbers to contact HSBC UK customer service, customers can also send their queries by email. HSBC's email address for general queries is customer.care.team@hsbc.com. The email is ideal for addressing account-related questions, transactions, or other banking-related matters. For instance, if you need assistance that doesn't fall under customer service, you can contact HSBC at ukhelp@hsbc.com. This email address is suitable for various non-account-specific questions or concerns. These dedicated email addresses provide a convenient and efficient way to communicate with HSBC's customer care team.

PissedConsumer Club

Contact Information

HSBC UK Website:

HSBC UK Help Center:

Corporate Office Address:

HSBC UK
1 Centenary Square
Birmingham, England B1 1HQ
United Kingdom

HSBC UK Customer Service Reviews

1.6 / 5
Poor
Huangzhentan C
Very terrible experience
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My bank account was closed with no reason for three months, I asked the customer service for help but they did nothing and I dont know what to do now.

Read full review
Guest-5639233
Can’t email they want you to phone
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Kept getting messages from them even though I cancelled my account and destroyed my card. They wont send letter so have no idea what the message are

Read full review

How Good is HSBC UK's Customer Service?

Mohamad M Jmk
Mohamad M Jmk
Feels Disappointed | Feb 01, 2024

No good

Read full quote
Corin Dtv
Corin Dtv
Feels Satisfied | Jul 30, 2023

Just great

Read full quote
Elisse Bxq
Elisse Bxq
Feels Satisfied | Jul 25, 2023

They solved my problem quickly...Amazing experience...Very friendly talk....thank you

Read full quote
Tilda Lpy
Tilda Lpy
Feels Disappointed | May 14, 2023

Not good

Read full quote
Andrew K Zdd
Andrew K Zdd
Feels Disappointed | Nov 19, 2022

Poor cannot speak or communicate with them

Read full quote
Michaelah Nvi
Michaelah Nvi
Feels Satisfied | Nov 18, 2022

The bank I have for more than 20 years and confidence with everything

Read full quote

Summary of HSBC UK Customer Service Calls

473 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HSBC UK?

Account Question:

  • “Probleme with account”
  • “I have forgotten all my log in details for my mobile app and don't know any sort codes or account numbers and I'm now locked out”
  • “Business account query”

Cards Question:

  • “Card being denied probs in spain”
  • “Lost card”
  • “My card was stolen”

Payments and Charges Question:

  • “Make a payment”
  • “Lost debit card”
  • “Debit card”

Request for Information Question:

  • “To check I aligeble to open new account”
  • “About my credit card”
  • “Questions about card”

Product/ Service Question:

  • “Top up bounce back loan”
  • “Asking for work receipts”
  • “My phone is damaged and i cant log in to my banking app on another phone”

Activation/ Cancellation Question:

  • “Renewal of Mortgage”
  • “Activate credit card”
  • “Cancel life and critical illness insurances”

Return/ Replace Question:

  • “Need to change my phone number”
  • “Replacement cheque sent”
  • “Change address”

Shipping and Delivery Question:

  • “Not recieved card”
  • “New customer not received card”
  • “Lost item”

Website/ Application Question:

  • “What is happening to my application for a credit card?”
  • “To jnow the update of my application”

Refund Question:

  • “A refund money for a flight ticket that I didn’t get no confirmation from the flight agency”

Staff Question:

  • “Customer service”

Other Question:

  • “Open a new business bank”
  • “I send money for my family doesn't received”
  • “I have the probelm”

Compare HSBC UK To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Capital One image
2101 reviews
1.6
Comenity image
581 reviews
1.4
Orchard Bank image
79 reviews
2.3
Write a review
Do you have something to say about HSBC UK? What happened? What can we help you with?
Submit review Don't show this popup