I just got off the phone with one of your consumer relations personal and I found her very demeaning.I have had an account with our company for 5+ years ( accnt no: 5491100015081444) and have always been pleased with your business.
My problem is that I didn't realize that you also deal with Direct Merchants Bank, who I also have an account with. I made my payment to HSBC not understandint that it was Direct Merchants andnot Household Bank, so I have a late fee of $39. and a over limit fee of $39. which she would not budge with.
I believe that I pay enough with interest on these cards and that knowing my circumstance she could have helped me out with these charges. She would not and as a matter of fact, she was very rude. I then cancelled my card, this has always been one of the better credit cards butafter talking to that lady, I am very dissapointed.
Sandra L.Ecklid (906)475-6236